Customer Specific Product*

  • Cut
  • Faced
  • MBI
  • Custom Order

 *Orders for customer specific products, which are not released for shipment within 30 days from date of original shipment, will be subject to payment in full. Total-R may require sign-off of a Customer Specific Product Agreement.

Delivery Charges

  • All fees for trucks loaded in trailers, diverted after shipment or subject to delays at the job site will be passed on to the customer.
  • Carrier assessed fuel surcharges will be passed on to the customer

Damages

  • Material damaged in route is the responsibility of the carrier
  • Customer must file all claims for damaged material directly with the carrier. Total-R will assist as necessary.
  • Material shipped to replace damaged product will be invoiced separately including freight.

Shortages

  • Customer and carrier must note shortages with signatures on the shipping document upon delivery and prior to carrier departure.

Returns

  • All returns require authorization by the Total-R Operations Manager.
  • Total-R reserves the right to inspect material prior to return.
  • Eligible material must be returned within 60 days of original ship date.
  • A 20% restocking fee plus all freight related costs will apply.
  • Credit will be given on resalable material only. Damaged & custom specific products will not be eligible for credit.
  • Customer must retrieve non-salable material valued over $500 within 30 days of notification. Any unclaimed non-salable material will be subject to a disposal fee.
  • Eligible material must be dry, clean, and in the original packaging.
  • Custom Specific Products will not be considered eligible for a credit.

Required Handling and Storage

All items distributed by Total-R Inc. are intended to be installed soon after items arrive on a jobsite to maximize its effectiveness and reduce damages from improper storage.  When timely installation is not possible, the following procedures should be followed.

Note:  improper storage and handling of material will make all warranties void

Metal Building Insulation (MBI)

  • Since the vapor barrier is fragile and subject to impact damage, exercise care in handling. Do not allow product to be thrown off the shipping vehicle, kicked, or placed in contact with sharp objects during storage.
  • Insulation should be stored in a dry, protected area.
    • All packages should be elevated above the ground or slab, to prevent contact with surface water.
    • All packages should be covered with a tarp to protect against poor weather conditions such as rain or snow
  • Lay all packages horizontally to retain form
  • Poly-bags should have holes in each end to aerate the insulation. It is also suggested that the contractor open the ends of the bags to allow better air circulation around the insulation.
  • Do not stack material excessively, as extended compaction can reduce the recovery of material thickness
  • Do not store for more than 30 days

Membrane Rolls

  • Store rolls on end (do not lay down horizontally)
  • Best practice is to leave rolls on original pallet or arrange on an elevated platform on end (ensure the rolls are secured to avoid falling over)
  • Do not store in an area where temperatures can exceed 49°C (120°F).
  • Do not store in an area where temperatures are subject to extreme cold
  • Warm rolls to 10°C (50°F) or above prior to application to assure adhesion to substrate.

Mineral Wool

  • Insulation is water resistant and packaged to protect product from inclement weather
  • Materials may be stored outside in all weather conditions.
  • Take measures to ensure material is not sitting in water

Batts

  • Insulation should be stored in a dry, protected area.
    • All packages should be elevated above the ground or slab, to prevent contact with surface water.
    • All packages should be covered with a tarp to protect against poor weather conditions such as rain or snow
  • Materials can be stacked upright or on their side

Pins

  • All pins are packaged in cardboard boxes, store in a dry environment to prevent deterioration of packaging
  • Self-adhering pins have an expiry date, ensure pins are ordered as needed to ensure adhesion performance is optimal

Adhesives

  • Adhesives all have expiry dates, for best results and optimum performance order as needed
  • Store pails in a dry environment to prevent rusting and leakage
  • Do not allow adhesives to freeze
  • Warm adhesive to …… prior to application to assure optimal performance and adhesion

Insul Fast Tools

  • Always store tool, parts and batteries in the case provided
  • Follow maintenance instructions provided with kit

Total-R shall not be liable in damages for any delay or default to ship any order if such delay or default is caused by conditions beyond Total-R’s control, Including, but not limited to: Acts of God, Government restrictions, wars, acts of terrorism, fires, or shortage of raw materials.